Protect & Protect Plus

Assured know-how packages
that suit every requirement

Our assured know-how packages can be scaled to suit whatever challenge you face.

And what’s more, whatever package best suits, you will be assured that our focus will be on mitigating the risks you may be facing and ensuring performance can be maintained.

BOOST THE LONGEVITY, RELIABILITY AND PERFORMANCE OF YOUR ASSETS AND INCREASE YOUR BOTTOM LINE.

Protect

Our Protect Package is designed to give you an assured level of support – at the end of the phone or email – when you need it. This package is best for businesses that just need that extra pair of hands when a fault or issue is identified. The Protect package includes:

Service desk logging
Telephone/email support
A dedicated Service Team for the duration of the contract
Service Contract Management via a dedicated Service Delivery Manager (SDM)
Annual SLA Report
Remote diagnostics
1 annual site visit (system back-up, check and audit)
Access to PAYG services

Protect+

You can maintain efficiency and resilience with our Protect+ package; we will help identify what you need and develop a plan that best supports you and the reliability of your systems.

With our Protect+ package – we help you identify which services will provide you with the most value throughout the contract – and will put in place an annual plan that:

Means you only need one purchase order
Gives you clear visibility and confidence of maintenance tasks to time-scales
Takes a proactive approach to protect your systems from failure
Ensures you are ahead of the curve in knowing which assets you can sweat vs which need a migration plan