Warranty

Dependable Warranty Coverage
that’s easy to use

Keep your plant operating safely, reliably and economically with access to the support and expertise you need, whenever you need it, however you need it.

Drive down expensive unplanned maintenance and reduce the duration of unscheduled events by extending your warranty coverage to our Warranty+ option or go one step further and design a dedicated support package that is tailored to your business.

Investing in cutting edge, efficient systems for your facility is a smart decision. All of our products and systems offer a standard 12-month warranty as standard, giving you the confidence you need in their reliability and performance.

Are you looking to drive down expensive, unplanned maintenance?

Our warranty cover packages aim to keep your plant operating safely, reliably and economically with access to the support and expertise you need, whenever you need it, however you need it.

Customers can also opt to extend their warranty coverage to our Warranty+ or go one step further and design a dedicated support package that is tailored to their business.

Investing in cutting edge, efficient systems for your facility is a smart decision. All of our products and systems offer a 12-month warranty as standard, giving industries the confidence they need in their reliability and performance.

Why choose us?

Protect your budget from unscheduled expenses
Reduce your administrative costs by processing only one purchase order per warranty period
Protect your biggest investment
Benefit from a dedicated and experienced engineering team
Add or remove consultative services flexible to your needs
Deal with a single point of contact for all your technologies

Assured Warranty

Choose the right cover for your business.

Warranty

Our standard warranties commence upon sign-off of the Site Acceptance Testing (SAT), or 6 months following delivery of equipment to site whichever is the earlier. Standard Warranty response times can typically be up to 10 working days to a call, between Monday – Friday 8:00am and 18:00pm.

Warranty+

Our Warranty+ gives you a faster response time and access to our engineering team to ensure your critical devices or systems can be rapidly repaired or replaced as needed. Customers with Warranty+ are assured that they will be prioritised immediately when things go wrong to help diagnose and remedy issues. And this is further backed by an annual site visit that includes system backups and a health check to help reduce operational risk and ensure uptime

Service and Support contracts

A warranty package should never be seen as an alternative to a more proactive maintenance planning solution.

Proactive streamlined maintenance procedures should be put in place to maximise the effectiveness of equipment. To keep your systems running at optimum performance and efficiency levels, and to benefit from financial peace of mind, taking out our annual service and support contract is an easy, worry-free way to proactively protect your investments.

Capula offers optional service and support contracts that extend beyond the warranty for all of our systems, giving you the extra assurance you may need. Our support contracts give you greater confidence in the ability to maintain the optimal operational performance of your systems.