Warranty

Support Cover
that’s easy to use

Keep your plant operating safely, reliably and economically with access to the support and expertise you need, whenever you need it, however you need it.

Drive down expensive unplanned maintenance and reduce the duration of unscheduled events by choosing our warranty coverage, a designed and dedicated support package that is tailored to your business.

Investing in cutting edge, efficient systems for your facility is a smart decision. All of our products and systems offer a standard 12-month warranty as standard, giving you the confidence you need in their reliability and performance.

Our support contracts give you round the clock access to our dedicated engineering department, with over 50 years plus experience supporting mission critical systems throughout the whole of the UK.

Assured Warranty

Choose the right cover for your business.

Warranty

Our standard Warranty is 12 months, starting on completion and sign off of Factory Acceptance Test (FAT) or delivery to site, whichever is sooner.

Standard Warranty response times will be up to 2 normal working days for return of a call and up to 10 normal working days for attendance at site (if required). Normal working hours are Monday – Friday 09:00 to 17:00 excluding English Bank Holidays and the week between Christmas and New Year.

Please note our Warranty covers defects against approved design/deliverables only.

Service and Support contracts

A Warranty package should never be seen as an alternative to a more proactive maintenance planning solution. Proactive streamlined maintenance procedures should be put in place to maximise the effectiveness of equipment.

To keep your systems running at optimum performance and efficiency levels, and to benefit from financial peace of mind, taking out our annual service & support contract is an easy, worry-free way to proactively protect your investments.

Capula offers optional service & support contracts that extend beyond the Warranty for all of our systems, giving you the extra assurance, you may need if things go wrong. Our support
contracts give you around the clock access to our dedicated engineering department, with over 50 years plus experience supporting mission critical systems throughout the whole of
the UK.

Be assured that whether its proactively identifying future points of failure during a system health check, or giving you peace of mind that your system has been patched and backed up in the event of a disaster, our support contracts give you greater confidence in the ability to maintain the optimal operational performance of your systems.

BENEFITS OF OUR SUPPORT PACKAGES

Protect your budget from unscheduled expenses
Reduce your administrative costs by processing only one purchase order per support period
Improve system reliability through proactive maintenance and health checks
Gain peace of mind with disaster recovery, backups, and patch management options
Benefit from a dedicated and experienced engineering team
Customise your support with flexible, scalable service add-ons
Deal with a single point of contact for all your technologies
Leverage over 50 years of experience and expertise across the UK