Service & Support

Service & Support

Service & Support / Assured know-how

Delivering operational support to industrial assets, through-life

Without the proper maintenance and support your systems can become unreliable — leading to unscheduled downtime, product waste and a decrease in profitability.

The success of a business relies heavily on the reliability and productivity of its physical assets. But with prolonged use or improper management, failure of critical assets or a shortage of inventories is a real threat.

This in turn, leads to downtime that businesses can ill-afford.


We help maintain and support some of the most critical operations throughout the UK.

Increasing pressure

Our clients are facing increasing pressures to achieve optimum performance of their operations, assets and systems.

There are a number of factors that are typically driving this, including unplanned downtime due to ageing infrastructure, greater connectivity of Operational Technology (OT)/Information Technology (IT) introducing increased cyber risk, regulatory and environmental scrutiny and growing customer demand that increases the need for even greater levels of efficiency to remain profitable.

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Environmental risk & regulatory compliance
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Skills gap
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Threat of cyber & physical attacks
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Operational efficiency & MRO speed
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IT/OT convergence & integration of new technologies

We’ve got you covered.

Businesses must ensure that their high-value assets and equipment can run consistently over extended periods, supplying reliable and optimal output every time, with minimal failure. But things can go wrong. Businesses need to know that when things do, they have someone ready to lean on with the experience and expertise to help get back online. Whether you need technical support, on-site engineering expertise, or facilitated training, we have you covered.

Assured Know-how

Our focus is on contributing to the success of your business by improving operational performance, offering value based support, and extending the life-cycle of installed assets.

Our engineering teams have a wealth of experience in supporting a multitude of cross platform systems across the layers of automation, from databases, historians and SaaS applications; through to networks, DCS, PLC, SCADA, Telemetry and Drives.

Our vendor agnostic approach means we are able to support a range of proprietary industrial hardware and software systems. So even if your system was not commissioned by Capula, you have the assurance that we have the skills, experience and resources available to support you.

Vendor Technologies



Capula has a dedicated Service & Support team that focuses on customer care and support. The team is comprised of multi-skilled engineers enabling us to provide a broad range of service and support options to our customers, with service availability up to 24x7x365 and rapid response times.

  • Support and maintain UK Critical National Infrastructure customers
  • Minimise unexpected downtime
  • Support profiling and management of CAPEX and OPEX budgeting
  • Deliver end to end life-cycle support